1. Introduction

This Privacy Policy describes how David's Woodturning Ltd collects, uses, and discloses your personal information when you visit or make a purchase from www.davidswoodturning-resin.co.uk (the "Site"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

2.1 Device Information: Collected automatically through cookies and log files. Includes web browser version, IP address, time zone, and how you interact with the Site. This is used to load the Site accurately and for performance analytics.

2.2 Order Information: Collected directly from you to process payments, fulfill orders, and communicate with you. Includes name, billing/shipping address, payment information, email address, and phone number.

2.3 Customer Support Information: Collected directly from you to provide service and support.

3. Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us so we can delete it.

4. Sharing Personal Information

We share your Personal Information with trusted service providers to help us operate our business, such as Shopify, which powers our online store. We may also share information to comply with legal obligations or to protect our rights and safety.

5. Behavioural Advertising & Analytics

We use your Personal Information to provide targeted advertisements or marketing communications. This includes using Google Analytics to understand how visitors use our Site. You can opt-out of targeted advertising through the settings of platforms like Facebook and Google.

6. Using Personal Information

We use your Personal Information to offer products for sale, process payments, ship and fulfill your orders, and keep you informed about new products or offers where permitted.

7. Lawful Basis for Processing

If you are in the UK or EEA, we process your data based on your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests.

8. Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and accounting requirements.

9. Automated Decision-Making

We use limited automated decision-making to prevent fraud, such as temporary IP address denylists for repeated failed transactions. These measures do not have a legally significant effect on you.

10. Your Rights

Under UK GDPR, you have the right to access, correct, erase, or object to the processing of your personal data. You also have the right to data portability. To exercise these rights, please contact us using the details below.

11. Cookies

Cookies are small files placed on your device to improve functionality and performance. We use essential Shopify cookies (for carts and secure sessions) and analytics cookies. You can manage cookies via your browser settings, though blocking them may impact Site functionality.

12. Do Not Track

We do not alter our data practices in response to "Do Not Track" browser signals due to a lack of industry standardization.

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13. Contact Information

For questions, data requests, or complaints, please contact us:

Email: info@davidswoodturning.co.uk
Address:
David's Woodturning Ltd
124 City Road, London, EC1V 2NX

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint/.